I have had a leakage problem with my 3 year old Whirlpool washing machine for over two months. Long, long story not worth telling here.
I expressed my displeasure with the company on a website called "my3cents.com" and...after a bit of "to-and-froing", I will be receiving a new washing machine and having the old one taken away for the cost of a new warranty: $150. I had a legitimate complaint and the company responded correctly.
Moral of the story: complain, someone is listening.